LabPLUS operates a Phlebotomy Service for the collection of blood samples for laboratory testing. The department provides pre-analytical services for patients of Auckland City Hospital (ACH), Starship Children's Hospital (SSH), Greenlane Clinical Centre (GLCC) while they are inpatients or on the day of their outpatient appointment. All other community requests are to be directed to Awanui labs.
For enquiries about the service please contact the Phlebotomy Unit Manager or Shared Services Manager.
| Venepuncture | 2 years old and above |
Please note, finger pricks are the primary collection technique for children unless contradicted by testing requirements or patient preference. If technically appropriate venepuncture collects may be performed on patients 1-2 years old. In some situations these patients may need to be referred back to their clinician or ward for a hospital doctor to collect. Venepuncture is not offered on patients less than 1 year old, these patients will need to be referred back to their clinician or ward for a hospital doctor collect. |
| Finger prick (capillary) | 0-17 years old | |
| Heel prick (capillary) | patients less than 10kg |
Please note heel/toe pricks are not appropriate for patients above this weight due to limitations of equipment and risk of infection or bone damage. If lower limbs collects are required for any reason, these are to be referred back to their clinician or ward for a hospital doctor collect. |
Location: Level 6 of Building 1, Park Road, Grafton.
Hours: 07:30-16:15, Monday to Friday.
Closed Weekends and Public Holidays.
Adult collection rooms offer venepuncture for Auckland City Hospital outpatients aged 17 and over on the day of their appointment only.
Requests from non ACH requestors or on days other than a scheduled appointments should be directed to Awanui labs
Click Here for a map to Auckland City Hospital Adult Collection Rooms
Location: Ground Floor of Building 4, Greenlane West Road, Epsom.
Hours: 07:30-16:15, Monday to Friday.
Closed Weekends and Public Holidays.
Greenlane Clinical Centre collection rooms offer venepuncture for Greenlane Clinical Centre outpatients aged 17 and over on the day of their appointment only.
Requests from non GLCC requestors or on days other than a scheduled appointments should be directed to Awanui labs
Click Here for a map to Greenlane Clinical Centre Collection Rooms
Location: Level 3 of Starship Children's Hospital, Building 2, Park Road, Grafton.
Hours: 08:00-16:15, Monday to Friday.
Closed Weekends and Public Holidays.
The paediatric phlebotomy room offers the venepuncture and capillary collects for patients on the day of their appointment only. Requests from non SSH requestors or on days other than a scheduled appointments should be directed to Awanui labs
Click Here for a map to Starship Children's Hospital Collection Rooms
Location: Starship Hospital and Newborn services (inpatients)
Hours: 24 hours, Monday to Friday.
24 hours Weekends and Public Holidays.
The phlebotomy department provides a service for inpatient paediatric micro-collection.
Notification is via Medtasker and internal ward processes
Please request tasks promptly under the appropriate urgency to allow triaging of urgent requests and optimisation of workflow.
Location: Auckland City Hospital Adult wards
Hours: 0730-1600 Monday to Sunday
Priority discharge 0600-0730 Monday to Friday.
The department provides a venepuncture service for specific wards (detailed in SLA below). The aim is to ensure timely, accurate, and clinically appropriate testing that supports safe, effective patient care.
Notification is via internal processes.
Urgent/time sensitive requests are to be collected by ward staff.
Phlebotomy Run Request Type Definition
0600-0730 Priority discharge run Patients estimated to be discharged same day (in wards 31, 42, 66, 68, 67, 65, 63 only)
0730-1600
P1 - Estimated discharge same day.
- Pre blood result dependant procedure,
- Request impacting patient flow
P2 - Ongoing investigations
- Non urgent patient management
Note: P2 Phlebotomy collects will be limited when staffing levels are critical
Location: Auckland City Hospital Adult wards
Hours: 1600-0000 Monday to Sunday including public holidays
The department provides a venepuncture service for specific wards (detailed in SLA below). The aim is to ensure timely, accurate, and clinically appropriate testing that supports safe, effective patient care.
Notification is via internal processes.
Cannula insertion is the responsibility of ward staff. The phlebotomy department provides a supplementary out of hour?s cannulation service for Auckland adult ward inpatients.
Notification is via Medtasker
All urgent requests for cannulation or blood collection should be handled internally by the ward staff.
Any tasks left incomplete at the end of the shift will be handed over to the house officer on call
Cannulation requests are prioritised as follows:
1. Pain Relief
2. Antibiotics
3. Blood Transfusion
4. I.V. Fluids
5. Blood Tests
Please include this in the request to enable triaging and efficient workflow
Please Note : There is no back up staff available from LabPlus for this service and it may not be available if the rostered staff member is on leave. In this situation the clinical staff must take responsibility for cannulation.
Location: Auckland City Hospital Emergency Department
Hours: 1000-2200 Monday to Sunday including public holidays
Cannula insertion is the responsibility of AED staff. The phlebotomy department provides a supplementary cannulation service for AED during the hours of 1000-2200 daily.
Notification is via internal processes.
All urgent requests for cannulation or blood collection should be handled internally by the ward staff.
Phlebotomy Unit Manager
Shared Services Manager